Frequently Asked Questions

Shipping takes 8-12 days worldwide. We ship to every country we serve at the same rate and timeframe, so wherever you are, you can expect your order within that window.

Yes, Veltura ships worldwide. Delivery takes 8-12 days regardless of destination. Any applicable shipping costs are shown at checkout before you pay.

We don't issue carrier tracking numbers. Instead, you can check your order status anytime on our website using the email address you used at checkout and your order number from the confirmation email.

We offer a 30-day satisfaction guarantee on every order. If you're not happy with your purchase, contact us within 30 days of delivery at support@getveltura.com and we'll make it right.

Email support@getveltura.com with your order number and a short note about the issue. Our team replies within one business day and will walk you through the next steps.

Orders can be modified or cancelled within 2 hours of placement. After that, we begin processing and may not be able to make changes. Email support@getveltura.com immediately if you need help.

Payment is taken at the time you place the order. You'll receive an order confirmation by email straight away.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure checkout.

Check your spam or promotions folder first. If it's not there, email support@getveltura.com with the name and email you used and we'll resend it.

Care instructions are included with every product and available on each product page. When in doubt, follow the guidance on the packaging or contact us at support@getveltura.com.

The fastest way is through our contact page or by emailing support@getveltura.com. Our team replies within one business day, Monday to Friday.